Tech
Caleta’s Customer Success team delivers proactive support at every stage of the customer journey
Caleta Gaming reaffirms its commitment to customer satisfaction by spotlighting the guiding principles and hands-on approach of its Customer Success Department. Built on three core tenets: personalized service, transparent communication, and swift problem resolution.
Personalized Service
From the moment a new partner or customer signs on, Caleta Gaming assigns a dedicated Customer Success specialist who understands individual needs and tailors support accordingly. Whether assisting with game integration, server setup, or currency, the team provides one-to-one guidance to ensure every integration is seamless.
Clear Communication
Caleta’s Customer Success experts maintain open lines of dialogue across all relevant departments: AM, development, operations, and marketing. To keep clients informed and empowered. Regular check-ins, detailed progress reports, and straightforward troubleshooting tutorials guarantee that no question goes unanswered.
Rapid Problem Resolution
Recognizing that time is of the essence, the team leverages real-time monitoring tools and an agile ticketing system to identify and address any issues immediately. Each request is evaluated on its own merits, enabling swift, customized solutions that minimize downtime.
“Our mission is to forge lasting partnerships built on trust, respect, and excellence,” said Aline Keller, Customer Success Analyst at Caleta Gaming. “By combining hands-on support with a deep understanding of our client’s goals, we deliver an experience that’s not only efficient and secure but also genuinely enjoyable.”
About Caleta Gaming
Caleta Gaming is proud to be a Brazilian games provider with a strong international presence. The company has a portfolio of over 140 titles and holds an MGA licence, as well as certifications for Brazil, Malta, Peru, the Philippines, South Africa, Colombia, and the Bahamas. With a focus on producing innovative, high-quality games, the game provider combines creativity, technology, and local expertise to offer a fun and distinctive gaming experience.
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